Legal
Terms of Service
Effective August 2, 2026
This plain-language policy explains how Petmoir handles your data and the terms that apply when you use the service or place an order.
These terms explain the deal between you and Petmoir: what we make for you, what stays yours, and what to expect when you order a book.
The short version
- —You keep ownership of your words, your photos and your finished book.
- —You give us permission to use what you share to make that book.
- —Each book is a one-time purchase, printed to order.
Your account
- —Keep your details accurate and your login to yourself.
- —You're responsible for the activity on your account.
Your content & the permission you give us
- —Everything you share stays yours.
- —You grant Petmoir permission to store and use your content for one purpose: creating, editing, printing and delivering your book.
- —You confirm you have the right to share what you upload — for example, photos you took or own.
AI-assisted writing
- —Petmoir uses AI to turn your stories into chapters. Think of it as a thoughtful first draft — you can edit any of it, and the finished book is yours.
- —AI can occasionally get a detail wrong, so please read your book through before you order the print.
Orders, prices & payment
- —The flagship hardcover is a one-time purchase; current pricing is on the Pricing page.
- —Prices are in USD, and any taxes are calculated at checkout.
- —Payments are processed securely by Stripe.
Printing & shipping
- —Books are printed to order at a facility near you and shipped to your address.
- —Production and delivery times vary by location; we'll show estimates at checkout.
Refunds & cancellations
- —You may cancel for a full refund before printing begins, within 30 days of purchase.
- —If your finished book doesn't move you, or it arrives damaged or defective, contact us within 30 days of delivery for a full refund or replacement.
- —Once printing begins, cancellation is handled by support; the 30-day satisfaction guarantee still applies after delivery.
Fair use of Petmoir
- —Please don't upload content that's illegal, infringes someone else's rights, or is abusive.
- —We may decline or remove content that breaks these rules.
Intellectual property
- —The Petmoir name, website and software are ours.
- —Your content and your finished book are yours.
Disclaimers & liability
- —Petmoir is provided “as is.” We work hard to make something beautiful, but we can't promise it will be perfect.
- —To the fullest extent the law allows, our liability is limited to what you paid us.
Changes
- —We may update these terms from time to time; we'll always post the latest version here.
Questions? Email us at hello@petmoir.com
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